Returns Introduction
We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers all our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.
Returns
You can return most new, undamaged items sold and supplied by Maison Fidelis within 30 days of delivery for a full refund.
If you are returning an item, you need to give us full name, address, order number, a reason for return and state that this is a return package.
Returned items need to be sent to:
311-321 Banbury Road,
Summertown, Oxford, UK
OX2 7J
In most cases, we make a refund in the same form of payment originally used for the purchase.
Refunds of shipping:
We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You are obliged to pay the return shipping costs if the return is not a result of our fault.
Items purchased online in any of our website stores must be returned to the Returns address as stated in point 3 above. Unfortunately we are unable to receive or handle any returns in our retail stores directly.
Items marked as made to order are not returnable.
When sending products back to us for a refund, please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the recipients when shipping via Fedex or Royal Mail. Our company does not cover them, which may affect in failed delivery and return of a parcel.
.png)
